Saturday, July 25, 2009

What to do if you are having extreme spyware issues

Once you have downloaded malwarebytes, rename the program installer "mbam-setup.exe" file to something else like "fifi.exe", then copy the installer file and the update file to a CD or flash drive. Transfer the file
to the problem machine, then install the "fifi.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds. Reboot your computer and run again and delete anything it finds, repeat till nothing else is found.If you are having problems downloading the database via the program, you can now download it as an installer.


http://www.malwarebytes.org/mbam/database/mbam-rules.exe


If the program installs correctly but then won't run, please access the "C:\Program Files\ Malwarebytes Antimalware folder and rename the "mbam.exe" file to something else,as above.. Make sure it has a .exe(dot exe) file extension and then double click on the newly named file. Malwarebytes should run correctly now.. Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old
restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:Go to Start > Programs > Accessories > System Tools and click "System Restore".Choose the radio button marked "Create a Restore Point" on the
first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Then use Disk Cleanup to remove all but the most recently created Restore Point.Go to Start > Run and type: Cleanmgr Click "OK"Disk Cleanup will scan your files for several minutes, then open.
Click the "More Options" Tab.Click the "Clean up" button under System Restore.Click OK. You will be prompted with "Are you sure you want to delete all but the most recent restore
point?
"Click Yes, then click OK.Click Yes again when prompted with "Are you sure you want to
perform these actions?"Disk Cleanup will remove the files and close automatically.

Use the same setup for other spyware tools as the ones above to help prevent you from having to format and reinstall.

Here are some web sites to check out should you run across this animal (trojan.agent)

http://www.2-spyware.com/remove-trojan-agent.html

How to manually remove this bugger
http://www.2-spyware.com/news/post226.html

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