If you have been infected with any trojans, spyware, etc, they could have been saved in System Restore and are waiting to re-infect you. Since System Restore is a protected directory, your tools can not access it to delete files that may contain viruses inside them. Please follow instructions to disable system restore.
For Windows XP:
1: Right click on the My Computer icon on your desktop and select properties.2: Click on the system restore tab.3: Check the box that says "Turn off system restore on all drives". Click OK.4: Click Yes when you are prompted to restart the computer5: To re-enable System Restore, follow steps 1-3, but in step 3, click to clear the Disable System Restore check box.
For Windows Millenium:
1: Right-click My Computer, and then click Properties.2: On the Performance tab, click File System, or press ALT+F.3: On the Troubleshooting tab, click to select the Disable System Restore check box.4: Click OK twice, and then click Yes when you are prompted to restart the computer.5: To re-enable System Restore, follow steps 1-3, but in step 3, click to clear the Disable System Restore check box.
If any of these Topics seem complicated we can remote into your computer and you can watch us do these steps for you without you having to unhook your computer and take it anywhere. Just send us an email to keepyourcomputerrunningsmooth@gmail.com include your home phone number and we will contact you and setup a time for this.
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